tl;dr – Buffer experienced interrupted service due to the AWS outage on Tuesday. All is back to normal now, and all posts are going out as expected. We know how important a reliable social media experience is for you, and we recognize how interruptions to Buffer can have a significant impact. We’re incredibly sorry for […]

Source: Buffer and the AWS Outage: How This Interruption May Have Affected Your Posts – Open

Good parts abound here.

“Here’s what we know happened (we’re sorry).”

“What happened to your content.”

“How to recover and get back to work.”

That’s how it should be done. 🙂